Fareeha Siddiqui
IT Support Technician with expertise in Microsoft 365 administration, Windows and Linux server environments, and network configuration. Proven track record in incident management and providing excellent technical support.
AI analysis: Personality & work environments
The content in this CV is automatically created by SuperRen after an AI conversation, where Fareeha Siddiqui shared his experiences, skills and personal strengths.
Work environments
Has experience working in remote-first teams across various countries including Sweden, USA, Canada, and South Africa, suggesting adaptability to diverse cultural and technical environments.
As a person
Demonstrates a proactive approach to learning and problem resolution, underpinned by a commitment to improving system reliability and user satisfaction.
Previous experience
Plasman
IT Support Engineer
Oct 2025 – Jan 2026
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Provided IT support to end users, managed user accounts, and collaborated with cross-functional teams, achieving high resolution rates and minimizing downtime.
Indicates strong collaborative skills and efficient problem-solving capabilities in a live environment.
IT Solutions Consulting
Technical Support Engineer
Aug 2024 – Dec 2024
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Supported technical issues for over 300 companies, streamlined handling procedures, and achieved high first-contact resolution rates.
Highlights ability to handle high-pressure situations and maintain customer satisfaction through effective communication.
Kilobytes Solutions
Technical Support Engineer L1/L2
Apr 2023 – Oct 2023
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Managed Microsoft 365, Windows, and Linux systems, while providing proactive support and improving client uptime.
Demonstrates a strong command of both Windows and Linux environments, showcasing versatility within technical support roles.
Concurrent Systems
Trainee IT and Support Engineer
Nov 2022 – Mar 2023
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Focused on Linux systems and learned Bash scripting for server maintenance, while also administering Microsoft 365 services.
Reflects a foundational growth in technical skills essential for IT support and operations.
Education
National University of Sciences and Technology (NUST)
Bachelor's DegreeDegree in Electrical Engineering.