Ankit Thapa
Customer-focused professional with experience in call center operations, hospitality, and security supervision. Skilled in handling customer queries, managing front desk services, and overseeing safety operations including CCTV monitoring. Strong communication, problem-solving, and leadership abilities with a proven track record of maintaining customer satisfaction, ensuring secure environments, and managing teams effectively.
AI analysis: Personality & work environments
The content in this CV is automatically created by SuperRen after an AI conversation, where Ankit Thapa shared his experiences, skills and personal strengths.
Work environments
Has worked in dynamic settings including hotels, security events, and call centers, primarily in India and Dubai, suggesting adaptability to diverse work cultures and environments.
As a person
Demonstrates a commitment to customer satisfaction and safety, reflecting a proactive approach driven by a blend of service orientation and leadership.
Previous experience
Hotel City Gold
Front Office Executive
Aug 2025-Current
-
Guest Reception & Check-in/Check-out, Billing & Payment Handling, Communication & Coordination, Complaint Handling & Problem Solving, Record Keeping & Documentation, Safety & Security Responsibilities, Reservation Management.
This role indicates an ongoing commitment to customer service and operational efficiency in the hospitality sector.
EXPO2020
Security Supervisor
June 2019-July 2025
-
Overseeing security and surveillance staff, maintaining law and order, ensuring security systems functionality, and coordinating high-profile delegation meetings and VIP visits.
Demonstrates significant responsibility, security management skills, and ability to handle high-stakes environments.
Al Habtoor Polo Resort & Club
Team Leader
October 2018-May 2019
-
Developed and implemented security policies, responded to emergencies, and coordinated operations.
Highlights leadership capabilities in security and crisis management.
Airtel
Call Centre Representative
July 2017-August 2018
-
Managed inbound calls, resolved customer issues, and built strong relationships.
Showcases strong communication skills and ability to work under pressure to meet performance targets.
Education
D.R.C.V.Raman University
Bachelor of Computer ApplicationsGPA: 3.8