Edwin Tumukunde
IT professional with a BSc in Information Technology and over five years of international experience in IT Support, Customer Service, and Aviation Operations. Highly skilled in troubleshooting, customer relations, and operational support, with a proven track record in high-pressure environments.
AI analysis: Personality & work environments
The content in this CV is automatically created by SuperRen after an AI conversation, where Edwin Tumukunde shared his experiences, skills and personal strengths.
Work environments
Demonstrates versatility, having worked in high-tourist areas like Dubai, focusing on both technical and customer-facing roles, particularly in IT support and aviation.
As a person
Shows resilience and adaptability, eager to transition into new environments while maintaining a strong commitment to customer service and problem-solving.
Previous experience
The Dubai Balloon at Atlantis
Balloon Pilot
2022 – 2026
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Managed balloon operations including safety checks, emergency responses, and guest services for flights with over 400 guests.
Highlights ability to oversee large operations with a strong focus on safety and customer experience, indicating readiness for leadership roles.
IMG Worlds of Adventure
Customer Service Representative and Rides Operator
2021 – 2022
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Conducted safety checks on rides, managed guest flow, and resolved inquiries to enhance visitor experience.
Reflects strong customer service skills and the ability to work in dynamic, fast-paced environments.
East African Broadband Services, Uganda
IT Support Assistant
2018 – 2020
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Provided network troubleshooting, system setup, and user support while maintaining hardware and software systems.
Indicates foundational IT skills with experience in customer support, showcasing technical competence in client-facing roles.
Education
Nkumba University
Bachelor of Information TechnologyLanguages
References
Available Upon Request