Responsible for customer contact via phone, email, and chat with a focus on quick and professional service. Handled customer inquiries, complaints, and questions about products/services, contributing to high customer satisfaction through a solution-oriented approach. Developed strong communication and problem-solving skills, accustomed to working at a fast pace and managing multiple inquiries simultaneously.

As a sports leader, organized and led football matches during the winter term, including setting up and preparing equipment and ensuring matches were conducted fairly and enjoyably. Aimed to create a positive and inclusive environment for all youth to feel welcome and motivated to participate.

Planned and organized activities for youth, ensuring activities were conducted safely and in an organized manner. Worked closely with colleagues and participants to create a positive environment.